We went to McDonald’s Davao Bajada branch near Victoria Plaza to order french fries and choco hot fudge sundae. We lined up at the last counter on the right. We were the third in line and when it was our turn, we told the McDo crew named Rica what our orders were and that it was for take out. It was just an ordinary trip to McDo but when we were about to leave the counter, hubby out of the blue noticed that in the printed official receipt Rica gave us, it was written there McFlurry Oreo that costs P39 instead of Sundae Choco Hot Fudge that costs P35 which I wanted to eat for dessert later on and which was what was actually in the plastic she gave us.

I know it is just merely P4 difference that we were shortchanged by McDonald’s given it was just an honest mistake by Rica.  We rarely check our OR when we leave the counter coz of full trust at McDonalds. And who would expect that McDonalds would charge their customers for the wrong item which is higher than what was actually ordered and served to them. That would have just been forgotten but what we could not forget was how the McDo crew Rica talked to us and the tone of her voice. She obviously was not in the mood to give good customer service. I suggest she undergo training for that.

She could have at least in the first place apologized for her mistake and we could let it pass. But I am really disappointed in the manner she talked to us especially the tone of her voice. I heard her calling Maam after we told her about the discrepancy if I may call it. It took awhile for that Maam to come. The next thing I saw was that she grabbed a card from her fellow cashier crew and she swiped it the register. Then she gave us the P4 short of our change since she punched McFlurry Oreo instead of Sundae Choco Hot Fudge. Hubby plainly then told me to get the receipt as I was leaving the counter. So I asked Rica for the receipt then with that “bad mood” tone of her voice she told me “Makahulat ka maam magparefund pako?” (Can you wait maam, I will ask for refund?). She said that the OR she first gave us is theirs already coz  it is for refund. I did not say anything anymore for I was getting annoyed already with the way she talked to us. I believe it is at least her responsibility to give us a receipt without need for us to ask from her.

Then she called her Maam again and a lady supervisor named Marjorie Alarcon (as I later found out since I really looked at her name tag before leaving McDo) came to her side who processed the new OR. I felt the need to tell Ms. Alarcon and so I told her “Please do not talk to your customers that way” (referring to Rica). And I continued to tell her ” she punched McFlurry Oreo and not Sundae Hot Fudge…” I stopped talking because I noticed she was not looking at me and she did not seem to be listening. That made me more disappointed because the supervisor herself did not even seem to care nor apologized for her staff/crew’’s behavior nor even asked me what was wrong in the first place. But at least in the end with a polite voice the supervisor gave me the two ORs and explained to me what they did with the OR. Hmmmm it is one bad trip to McDonald’s Davao Bajada branch.

I left disappointed at how they handled the situation. I know it is just petty P4. But it seemed to me that it was just a common mistake which if you think as in any store in that case, that can cost a lot if it is done randomly with many customers. Well I am not saying it is McDo’s practice but I think they just have to check on it and PLEASE do not put crews in the front line when they treat and talk to customers that way. She might have been in a bad mood with something else but that’s simply no reason to show it to customers at McDonalds.